In the past month, I have the privilege to pick up and drop off our parents from and to Chicago Airport four times. $15 billion dollar is put in to build this amazing airport ranking No. 4th busiest airport in the world (Passenger counts). I am thinking how many design and planning, and usability testing involved in this enormous project?
But today I just want to talk about one of function in this enormous airport – parking.
Every time when I drop off people to terminal 3, the car must keep moving. And then I fellow the sign to find a parking-lot. These are sign to fellow but every sign said, “Parking-Lot Ahead next exit $2/first hour”. Soon enough I came back to terminal 1. Allow the airport user to puzzle in their mind? Did I miss a sign? Unclear direction and difficult to navigate, user-center design? Do I have time to think about this? Second time around, I drove very slow about 20 M/H, after passing the last terminal after split from back to airport/exit to city. I found a parking entrance on the left, I turned more than 90 degree to enter. And this is only the beginning, after I entered the parking lot I tried to park as close as possible. I got the parking card “Parking-Lot C”. After one hour in the airport, we all walking out to find our car. Elevator 6 and 7 both can lead us to parking-lot C. when we tired to find the same elevator I came in, I am loose. We found a elevator
Do I suppose to support a team? or find my car? This is a violation of clear direction without distraction for the user. Finally it took us 30 minute to find the different exit and walk a distance to the car. But at the end, it is only $2/hour parking. Does this happen to any of you?