RAA4: Developing a useful, user-friendly website for cancer patient follow-up


BARTLETT, Y.K., SELBY, D.L., NEWSHAM, A., KEDING, A., FORMAN, D., BROWN, J., VELIKOVA, G. and WRIGHT, P. (2012), Developing a useful, user-friendly website for cancer patient follow-up: users’ perspectives on ease of access and usefulness. European Journal of Cancer Care, 21: 747–757. doi: 10.1111/j.1365-2354.2012.01357.x

It is so great to read that people who care about usability, and they are work actually help people, especially people in need. The research shows with the right approach even user with preferably physical follow-up by clinical specialist finds the website have many benefits to them.

Purpose:

Use the usability finding to create and evaluate a website for cancer patient follow-up to improve the ease of access and usefulness.

Method:

This study split into three parts of study:
1. Develop the follow-up website utilize the feedback from focus groups and interviews of outpatient of the hospital. And along with the help of a clinical IT specialist.
2. Collecting user data from the computer and Internet Usage Survey
3. A crossover study with patient with internet access. Tracking their website usage and finishing web survey, and follow up with telephone interview.

Analyze & Finding:

Part 1: Website development

14 females and 7 males participants, the developer need to combine the user experience with some concern about the bona fide (information copyright) nature of the website. Most important three elements to the user is a personalize login page with their own cancer-specific, a message question and answering system can provide easy feedback on specific question, and chat room to connect with local patients and professionals.

Part 2 Computer and Internet usage survey

Although 67% (238/353) patient consented, find out many participants still will prefer paper and face to face follow-up. And one finding indicate only employment status remained a significant predictor of Internet use. This is similar finding like my last RAA post.

Part 3 Crossover study and interview

Great feedback on the website follow-up system in all aspects of usability, feasibility and acceptability. Usability study from the beginning helps develop a user-centered web site to benefit and encourage user to utilize the web site.

From my stand point, many of these usability data are collected from volunteers patients, many times think about intuitive ways to interact with users, you will find  many resources is available to you.